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TERMS OF USE

Plymouth Urgent Care

Effective Date: August 25, 2026
Last Updated: August 25, 2026

1. ACCEPTANCE OF TERMS

By accessing and using the website, patient portal, scheduling system, telehealth services, or any other services provided by Plymouth Urgent Care ("Company," "we," "us," "our," "Service"), you ("User," "Patient," "you") agree to be bound by these Terms of Use.

If you do not agree to these terms, do not use our services.

These Terms of Use apply to:

  • Website (website domain and all pages)
  • Patient portal and login system
  • Online appointment scheduling
  • Telehealth platform and video consultations
  • Online payment processing
  • Mobile applications (if applicable)
  • All associated services and features

2. BUSINESS INFORMATION

Plymouth Urgent Care
41424 Ann Arbor Rd
Plymouth, MI 48170
Phone: (734) 254-0700
Email: plymouthcare@plymouthurgentcare.com

Hours of Operation:
As specified on website

3. ELIGIBILITY & USER RESTRICTIONS

3.1 Eligibility Requirements

By using our services, you represent and warrant that:

  • You are 18 years of age or older (or have parental/guardian consent if under 18)
  • You are a United States resident
  • You have the legal authority to enter into this agreement
  • You will use the services lawfully and in compliance with all applicable laws
  • You are not restricted or prohibited by law from receiving medical services
  • All information you provide is true, accurate, and complete

3.2 Prohibited Users

The following individuals and entities are prohibited from using our services:

Age Restrictions:

  • Individuals under 18 years old (except with parent/legal guardian account authorization)
  • For pediatric patients, a parent or legal guardian must establish and maintain the account

Geographic Restrictions:

  • Individuals not physically located in the United States
  • Individuals accessing from prohibited countries or jurisdictions
  • Telehealth services are limited to patients within Michigan and states where we're licensed

Automated Access & Bots:

  • Scripts, bots, spiders, or automated tools that access our website or services
  • Scrapers or tools that extract data from our systems
  • Denial-of-service attacks or attempts to disrupt service
  • Any form of automated access without explicit written permission

Commercial & Reverse Engineering:

  • Commercial entities attempting to extract business value from our services
  • Competitors seeking to benchmark or reverse-engineer our platform
  • Individuals attempting to decompile, reverse-engineer, or discover source code
  • Resellers or those attempting to commercialize access to our services

Other Prohibited Uses:

  • Individuals with criminal intent or history of healthcare fraud
  • Those attempting to access other users' accounts or information
  • Users violating applicable healthcare, privacy, or data protection laws

3.3 Enforcement

We reserve the right to refuse service, restrict access, or terminate accounts for users who violate eligibility requirements or prohibited uses.

4. ACCOUNT REGISTRATION & SECURITY

4.1 Account Creation

To use certain features, you must create an account by:

  • Providing accurate, complete, and current information
  • Creating a unique username and secure password
  • Verifying your identity and contact information
  • Reviewing and accepting this Terms of Use and Privacy Policy

4.2 Account Information Accuracy

You agree to:

  • Keep all account information current and accurate
  • Update information promptly if circumstances change
  • Notify us immediately of unauthorized account access
  • Maintain the confidentiality of your username and password
  • Accept responsibility for all activity under your account

4.3 Account Security

You are responsible for:

  • Maintaining password confidentiality
  • Logging out after each session, especially on shared devices
  • Protecting against unauthorized access
  • Notifying us immediately of suspected unauthorized access

We are not responsible for:

  • Loss or damage due to unauthorized access
  • Compromised passwords or security breaches due to user negligence
  • Unauthorized access by third parties

4.4 Account Suspension & Termination

We may suspend or terminate your account if:

  • You violate these Terms of Use
  • You provide false or misleading information
  • You engage in prohibited activities
  • We determine your account poses a security risk
  • You cease being a patient (no contact for 3+ years)
  • Legal requirements mandate account closure

5. SERVICES DESCRIPTION

5.1 Urgent Care Services

Plymouth Urgent Care provides urgent, non-emergency medical services including:

  • Evaluation and treatment of acute illnesses and injuries
  • Minor injury and wound care
  • Diagnostic testing (lab work, imaging)
  • Prescription services
  • Telehealth consultations and video visits
  • Online appointment scheduling
  • Patient portal for medical records access
  • Secure messaging with clinical staff

5.2 Service Availability

Services are provided subject to:

  • Healthcare provider availability
  • Medical licensing and regulatory requirements
  • Your medical condition and eligibility for treatment
  • Insurance coverage and authorization
  • Technology availability and functionality

5.3 No Guarantee of Service

  • We do not guarantee service availability at all times
  • Services may be interrupted for maintenance, updates, or emergencies
  • We reserve the right to modify or discontinue services
  • Emergencies may require referral to emergency room or hospital care

5A. SMS / TEXT MESSAGING TERMS

By providing your mobile number and opting in through our website chat widget, you agree to receive text messages from BEST CARE PLLC (Plymouth Urgent Care).

You may consent separately to customer-care messages (such as visit-related notifications, appointment coordination, and review requests) and to promotional messages (such as special offers, discounts, and service announcements). Each consent is independent, and you may opt into either or both. Promotional consent is never bundled with customer-care consent.

Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for assistance.

Consent to receive text messages is not a condition of any purchase or of receiving care. Your mobile information and opt-in consent data are never shared with third parties or affiliates for marketing or promotional purposes.

These SMS terms are governed by the laws of the State of Michigan.

6. INTELLECTUAL PROPERTY RIGHTS

6.1 Company Ownership

All content, materials, and intellectual property on our website and services are owned by or licensed to Plymouth Urgent Care, including:

  • Text, graphics, logos, images, and icons
  • Software, code, and applications
  • Design, layout, and arrangement
  • Medical content, articles, and educational materials
  • Medical records and patient information (which you retain medical but not IP rights to)

You may not:

  • Copy, reproduce, or distribute our content without permission
  • Modify, reverse-engineer, or create derivative works
  • Use our content for commercial purposes
  • Remove copyright or proprietary notices

6.2 User-Generated Content

Limited License: When you upload, post, or provide information through our services (messages, documents, photos), you grant Plymouth Urgent Care:

  • A worldwide, non-exclusive license to use your content for treatment, payment, and operations
  • The right to store, process, and transmit your information as necessary for service delivery
  • The right to use de-identified information for quality improvement and research (with proper safeguards)

You Retain:

  • All rights to your personal medical information
  • The right to access, review, and request deletion of your content (subject to legal retention requirements)

Content Restrictions:

  • You may not post content that is illegal, defamatory, or infringes third-party rights
  • You may not share another person's medical information without authorization
  • You agree not to post content that violates privacy, confidentiality, or HIPAA

6.3 Third-Party Content

  • Third-party logos, trademarks, and content are used with permission
  • Use of third-party content does not imply endorsement
  • Third-party content is governed by their respective terms and licenses

7. USE RESTRICTIONS & PROHIBITED ACTIVITIES

7.1 Lawful Use Only

You agree to use our services only for lawful purposes and in compliance with:

  • All applicable federal, state, and local laws
  • Healthcare regulations (HIPAA, HITECH, state medical practice laws)
  • This Terms of Use
  • Our Privacy Policy and other posted policies

7.2 Prohibited Activities

You agree NOT to:

Illegal Activities:

  • Use services for illegal purposes or to facilitate illegal activity
  • Transmit content that is obscene, offensive, defamatory, or harassing
  • Impersonate others or misrepresent your identity
  • Engage in fraud, identity theft, or financial crimes
  • Violate laws regarding controlled substances or prescription medication abuse

System Abuse:

  • Attempt to access, hack, or disable our systems or networks
  • Introduce viruses, malware, or other harmful code
  • Overload systems or attempt denial-of-service attacks
  • Bypass security measures or authentication protocols
  • Scrape, crawl, or automate data extraction
  • Create multiple accounts to circumvent restrictions

Patient & Provider Abuse:

  • Harass, threaten, or abuse staff or other patients
  • Demand inappropriate prescriptions or treatments
  • Refuse to comply with medical protocols or clinical decisions
  • Share access credentials with unauthorized individuals
  • Use the service while intoxicated or impaired
  • Engage in discriminatory, racist, or hateful conduct

Data & Privacy Violations:

  • Access other users' protected health information
  • Disclose confidential patient information
  • Sell, trade, or transfer health information
  • Use information for purposes outside treatment and payment
  • Violate HIPAA or state privacy laws

Commercial Exploitation:

  • Resell or redistribute access to services
  • Use services for commercial benefit without authorization
  • Market or advertise within our platform without permission
  • Collect user data for external use

7.3 Monitoring & Enforcement

We may:

  • Monitor and log user activity for security and compliance
  • Investigate suspected violations
  • Suspend or terminate accounts
  • Report violations to law enforcement
  • Pursue civil or criminal legal action

8. MEDICAL DISCLAIMERS & LIABILITY LIMITATIONS

8.1 Not a Substitute for Medical Advice

Important: Information and services provided through our website and platform are for informational purposes and do not constitute medical advice, diagnosis, or treatment.

  • Our website is not a substitute for professional medical consultation
  • Information provided may not be complete or current
  • Always consult with a qualified healthcare provider for diagnosis and treatment
  • Do not rely solely on website information for medical decisions
  • In emergencies, call 911 or go to the nearest emergency room

8.2 Medical Advice Disclaimer

  • Content on our website is provided for general educational purposes
  • Medical content is not personalized medical advice
  • Reading website content does not create a doctor-patient relationship
  • We do not endorse or recommend specific treatments or medications
  • Individual medical conditions require professional evaluation

8.3 Telehealth Limitations

Telehealth services:

  • Are not appropriate for all medical conditions or emergencies
  • Require reliable internet and technology
  • Are not a substitute for in-person emergency care
  • Cannot be used for controlled substance prescriptions (with limited DEA exceptions)
  • May require follow-up in-person evaluation
  • Are subject to technology limitations (video quality, connectivity)

8.4 Standard Limitation of Liability

To the fullest extent permitted by law, Plymouth Urgent Care is not liable for:

Indirect or Consequential Damages:

  • Lost profits, revenue, or income
  • Lost business opportunity or goodwill
  • Loss of data or information
  • Indirect, incidental, special, or consequential damages
  • Damages for emotional distress or mental anguish

Direct Damage Caps:

  • Our total liability is limited to amounts you paid for services in the 12 months preceding the claim
  • For free services, liability is limited to $100

Excluded Liability:

  • Loss of use or access to services
  • Third-party conduct or unauthorized access
  • Force majeure events (natural disasters, war, pandemics)
  • Delays or failures due to factors beyond our control

8.5 Medical Liability Disclaimer

We are not liable for:

Medical Outcomes:

  • Medical conditions or complications arising from treatment
  • Medication side effects or allergic reactions
  • Misdiagnosis or delayed diagnosis (standard medical malpractice claims governed by medical professional liability laws)
  • Failures to diagnose rare or unusual conditions
  • Treatment outcomes that differ from patient expectations
  • Adverse events despite appropriate medical care

Clinical Judgment:

  • Clinical decisions made by healthcare providers
  • Treatment recommendations or medical advice
  • Prescription decisions or dosing
  • Referrals to other providers or facilities

Medical Professional Liability:

  • Medical malpractice claims are NOT waived and remain subject to:
    • Michigan Medical Malpractice Act (MCL 600.2912 et seq.)
    • Standard medical professional liability insurance
    • Applicable caps on damages per state law
    • Negligence standards for healthcare professionals

However, you acknowledge:

  • No healthcare is guaranteed to produce specific outcomes
  • Medical treatment involves inherent risks
  • Medical professionals follow standard of care but cannot guarantee perfection
  • Some conditions may not be diagnosable or treatable

8.6 Website & Technology Disclaimers

"AS-IS" Service:

  • Website and services are provided on an "as-is" basis
  • We make no warranties regarding:
    • Accuracy, completeness, or timeliness of information
    • Fitness for a particular purpose
    • Non-infringement of third-party rights
    • Performance or availability

We do not warrant:

  • Services will be uninterrupted or error-free
  • Defects will be corrected
  • Website is free from viruses or harmful code
  • Third-party content accuracy or appropriateness

8.7 No Waiver of Medical Professional Liability

This Terms of Use does NOT waive:

  • Your right to pursue medical malpractice claims
  • Medical professionals' duty of care to patients
  • Standards of medical practice or professional conduct
  • Your right to sue for medical negligence
  • Damages available under Michigan medical malpractice law
  • Limitations of liability caps that may apply to medical claims

9. PAYMENT & BILLING TERMS

9.1 Payment Obligations

By receiving services, you agree to pay all charges, including:

  • Professional fees for medical services
  • Facility charges
  • Testing and diagnostic charges
  • Telehealth consultation fees
  • Administrative fees (if applicable)

9.2 Payment Due Upon Receipt

Payment Terms:

  • Payment is due upon receipt of invoice or at time of service
  • We accept cash, credit card, debit card, and ACH transfers
  • No interest accrues on past-due amounts (except where required by law)

9.3 Insurance Billing

If Covered by Insurance:

  • We will bill your insurance company directly when possible
  • You authorize us to submit claims and receive insurance payments
  • You remain responsible for any non-covered services or denied claims
  • You agree to pay any co-payments, deductibles, or coinsurance amounts

Patient Responsibility:

  • You are responsible for verifying insurance coverage
  • You must provide accurate insurance information
  • You remain liable for services even if insurance denies coverage
  • You are responsible for unpaid deductibles and out-of-pocket maximums

9.4 No Insurance Coverage

  • For services not covered by insurance, payment is due at time of service
  • We may offer payment plans for larger amounts (subject to approval)
  • Failure to pay may result in:
    • Collection agency referral
    • Credit reporting
    • Legal action to recover amounts owed
    • Suspension of future services

10. TERMINATION OF SERVICES & ACCOUNT

10.1 At-Will Termination

Either party may terminate services at any time, for any reason, with or without cause.

Patient-Initiated Termination:

  • You may terminate your account by written request
  • Request should be sent to: plymouthcare@plymouthurgentcare.com
  • Termination is effective upon receipt (or within 5 business days)
  • You remain responsible for unpaid charges incurred before termination

Facility-Initiated Termination:

  • We may terminate services immediately for:
    • Violation of this Terms of Use
    • Non-payment of services
    • Disruptive or abusive behavior toward staff or other patients
    • Use for illegal purposes
    • Threat to facility security or operations
  • We may terminate without cause with 30 days' notice (except for cause violations)

10.2 Effect of Termination

Upon termination:

  • Your account access will be discontinued
  • You will no longer have access to patient portal features
  • Your medical records will be retained per legal requirements (7 years minimum)
  • You may request copies of your records
  • You remain responsible for all charges incurred

10.3 Continuation of Care

  • Termination does not affect your right to emergency care
  • We will cooperate with other providers for care continuity
  • We will provide medical records upon request within 30 days
  • Patients may request referrals to other providers

11. DISPUTE RESOLUTION

11.1 Governing Law

These Terms of Use are governed by and construed in accordance with the laws of the State of Michigan, without regard to its conflict of law principles.

11.2 Jurisdiction & Venue

Both you and Plymouth Urgent Care agree that:

  • Any legal action or proceeding will be brought exclusively in the state or federal courts located in Wayne County, Michigan
  • You consent to the jurisdiction and venue of these courts
  • You waive any objection based on forum non conveniens or any other grounds

11.3 Dispute Resolution Process

Before pursuing litigation, we encourage good-faith resolution:

Step 1: Informal Resolution (30 days)

Step 2: Escalation (30 days)

  • If unresolved, escalate to management
  • Management will review and respond within 30 days
  • Include proposed resolution in writing

Step 3: Litigation

  • If dispute remains unresolved after 60 days, either party may pursue legal action
  • Legal proceedings will be in Michigan courts (as outlined above)

11.4 Binding Arbitration NOT Required

Note: While we encourage informal resolution, we do NOT require binding arbitration. You retain the full right to pursue litigation in Michigan courts without mandatory arbitration.

11.5 Severability

If any provision of this Terms of Use is found unenforceable or invalid, that provision will be severed and the remainder will remain in full force and effect.

12. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Plymouth Urgent Care, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including attorney's fees) arising from:

  • Your violation of this Terms of Use
  • Your use of services in violation of law
  • Your unauthorized access to systems or accounts
  • Your infringement of third-party intellectual property rights
  • Your harassment or abuse of staff or other patients
  • Injuries or damages caused by your actions

This indemnification does not apply to claims arising from our negligence, willful misconduct, or violation of law.

13. THIRD-PARTY LINKS & SERVICES

13.1 External Links

Our website may contain links to third-party websites and services. We are not responsible for:

  • Content, accuracy, or practices of external sites
  • Privacy policies or terms of use on external sites
  • Viruses, malware, or security issues on external sites
  • Links do not imply endorsement or affiliation

When you visit external sites:

  • You leave our website and are subject to their terms
  • Review their privacy policies and terms of use
  • We have no control over external content or practices

13.2 Third-Party Services

We may use third-party vendors for:

  • Payment processing
  • Hosting and technology services
  • EHR and medical records systems
  • Telehealth platforms

These vendors:

  • Have their own terms of use and privacy policies
  • Are subject to Business Associate Agreements (HIPAA compliance)
  • May collect information as outlined in their terms

14. MODIFICATIONS TO TERMS

14.1 Right to Modify

Plymouth Urgent Care reserves the right to modify these Terms of Use at any time. Changes will be effective immediately upon posting.

14.2 Notice of Changes

  • Updated terms will be posted on our website
  • We will highlight significant changes
  • "Last Updated" date will reflect most recent revision
  • Continued use of services constitutes acceptance of updated terms

14.3 Material Changes

For material changes, we will:

  • Post prominently on website
  • Notify registered users via email
  • Request acknowledgment of updated terms

15. ENTIRE AGREEMENT

These Terms of Use, together with our Privacy Policy and other posted policies, constitute the entire agreement between you and Plymouth Urgent Care regarding use of our services.

This agreement supersedes:

  • All prior agreements or understandings
  • Oral or written communications
  • Course of dealing or trade practice

16. SEVERABILITY & WAIVER

16.1 Severability

If any provision is found invalid or unenforceable, that provision will be severed, and the remainder will remain valid and enforceable.

16.2 No Waiver

Failure to enforce any provision does not constitute waiver of that provision or any other terms.

17. CONTACT INFORMATION

For questions about these Terms of Use:

Email: plymouthcare@plymouthurgentcare.com
Phone: (734) 254-0700
Address: 41424 Ann Arbor Rd, Plymouth, MI 48170

Response Time: We will respond to inquiries within 5 business days.

18. ACKNOWLEDGMENT

By using our services, you acknowledge that:

  • You have read and understand these Terms of Use
  • You agree to be bound by these terms
  • You understand your rights and responsibilities
  • You have had opportunity to ask questions and seek legal advice

Document Version: 1.0
Effective Date: August 25, 2026
Prepared by: Legal Compliance

These Terms of Use are provided for general information. For legal questions or concerns, consult with an attorney licensed in Michigan.